General Questions
- How can I reach out to Customer Service regarding my Cineplex Shop order?
- How long does it take for Customer Service to respond to my inquiries?
- What is your privacy policy?
- How can I unsubscribe from your marketing emails?
- Can I receive a donation from Cineplex Shop for my charitable event?
- What is a business day?
Payment Information
Coupon Codes and Discounts
- Do you match competitors’ prices?
- Can I add a discount code after placing my order?
- Can I use multiple discount codes in my order?
- Why didn't my discount code apply to my whole order?
- How can I apply a coupon or discount code to my order?
- I signed up for the newsletter but I never received my 15% off coupon.
Ordering Information
- How can I place my order?
- What is the ordering process for your store?
- Why are there different time frames for processing and shipping?
- I want to purchase an item that is out of stock. Can this be done?
- Why was my order canceled?
- I got a back-in-stock email, but the item sold out again. Can I still buy it?
Cancellations and Changes
- I just placed my order; can I cancel it?
- Can I change the address on my order after it’s been submitted?
- How can I update my address if a shipping label has been created?
- I ordered the wrong size, color, or quantity. Can you update my order?
- Can I add another item to my order after it’s been placed?
Pre-orders
- What should I do if I need help with my pre-order?
- Can I use discounts or promo codes on pre-order items?
- What should I do if my pre-order item arrives damaged?
- Can I cancel or return a pre-order?
- Will checkout work differently during a pre-order?
- When will my card be charged for a pre-order?
Shipping, Tracking and Delivery
- What should I do if my order is being returned to sender?
- What is your general shipping policy?
- When will I receive my item?
- Where do you ship from?
- My order says it has shipped, but the tracking information hasn’t updated.
- Can I combine multiple orders to save on shipping?
Returns
- Can I return my order?
- Can I exchange items in my order?
- Do I have to pay for the return shipping label?
- Can I use my own shipping label?
- How long does it take to receive a credit on my return?
- I don’t have a printer at home. How do I print my return label?