General Questions
- How can I reach out to Customer Service regarding my Cineplex order?
- How long does it take for Customer Service to respond to my inquiries?
- What is your privacy policy?
- How can I unsubscribe from your marketing emails?
- What does "pre-order" mean?
- What is a business day?
Ordering Information
- How can I place my order?
- What is the ordering process for your store?
- Why are there different time frames for processing and shipping?
- I want to purchase an item that is out of stock. Can this be done?
- Why was my order canceled?
- I got a back-in-stock email, but the item sold out again. Can I still buy it?
Payment Information
Cancellations and Changes
- I just placed my order; can I cancel it?
- Can I change the address on my order after it’s been submitted?
- How can I update my address if a shipping label has been created?
- I ordered the wrong size, color, or quantity. Can you update my order?
- Can I add another item to my order after it’s been placed?
Shipping, Tracking and Delivery
- What is your general shipping policy?
- Where do you ship from?
- My order says it has shipped, but the tracking information hasn’t updated.
- Can I combine multiple orders to save on shipping?
- Can I send an order to multiple addresses?
- Can you change the shipping speed or method on my order?
Returns
- Can I return my order?
- Can I return an item I bought where the proceeds go towards a charitable cause?
- How long does it take to receive a credit on my return?
- Do I get a full refund on my return?
- Can I exchange items in my order?
- I received the wrong item, what can I do?
Coupon Codes and Discounts
- Do you match competitors’ prices?
- Can I add a discount code after placing my order?
- Can I use multiple discount codes in my order?
- Why didn't my discount code apply to my whole order?
- How can I apply a coupon or discount code to my order?
- I signed up for the newsletter but I never received my 15% off coupon.